Erlang C Staffing Planner

Interval-level contact-centre staffing for Power BI. The visual takes your forecast and tells you how many agents each interval needs to hit your service level — using Erlang C, entirely inside Power BI, with no data leaving your report.

Published by WORK4WIFI LLC.

Documentation

User guide	Setup, field mapping, the weighted handle-time measure, what-if parameters, troubleshooting
Field mapping	What each field well expects, and the measures behind them
How the calculation works	Erlang C, offered load, occupancy and shrinkage, worked through
Evaluation mode	What the free tier includes and what a licence unlocks

Support	Common problems, how to reach us, licensing and billing
Privacy policy	What the visual accesses, and what it transmits

Support

Questions, problems, or a staffing number you cannot reconcile: cap@work4wifi.com

Check the support page first — most problems are one of half a dozen things, and each has a short answer there.

What it does not do

Version 1 models a single channel with no abandonment, no multi-skill routing and no channel blending. Queues are calculated separately and summed, which assumes no pooling between them. The user guide sets out the full list, because knowing where a model stops is part of using it properly.